FAQ

Filatrice is a luxury women’s clothing brand focused on timeless design, European craftsmanship and intentional creation. Guided by Gabriela’s vision of femininity, our garments are made in Italy with attention to silhouette, proportion and movement. We believe in creating pieces that carry emotion, not just trends, and offer an alternative to fast fashion.

Filatrice combines quiet luxury, modern femininity and Italian craftsmanship. Our pieces balance structure and softness, from the fitted waist and flared silhouette of the Presenza coat to the softly folded front of the Profilo blazer.

We work with an Italian atelier on pattern, fit and construction, using fabrics including silk, wool and wool-cashmere blends. Each piece is conceived to become part of a personal wardrobe, chosen for its character and returned to over time.

All Filatrice garments are made in Italy. We work with an Italian atelier to develop and produce the collection, with attention to silhouette, fit, construction and finishing.

Explore Craft & Materials for more about the fabrics and making of our pieces.

We develop our garments with our Italian atelier through patterns and samples, refining the proportions, fit and construction before production. We consider how the fabric holds its shape, falls around the body and moves when worn, bringing Gabriela’s vision into the finished garment.

For our first collection, production begins after the pre-order period closes, based on confirmed orders. Please visit Orders & Shipping for the pre-order schedule and expected dispatch date.

Filatrice’s first collection is available to pre-order until November 23, 2026. Pre-ordering reserves your chosen piece, with production beginning at our Italian atelier after the pre-order period closes.

Full payment is collected at checkout.

Full payment is collected at checkout.

Orders from our first collection are expected to dispatch from the United States by December 18, 2026.

This is the expected dispatch date. Delivery times begin after dispatch and vary by destination and carrier.

If we expect a delay, we will contact you with an updated estimate and the option to accept the delay or cancel your unshipped order for a full refund.

Please visit Orders & Shipping for further information.

You may cancel your first-collection pre-order for a full refund through November 23, 2026 at 11:59 PM Eastern Time. This deadline applies even if pre-orders sell out or close earlier. To request cancellation, email orders@filatrice.com with your order number.

After this deadline, once your order has been committed to production, voluntary cancellations and changes to style, size, color or quantity are no longer available.

Eligible returns after delivery remain available under our Returns & Exchanges policy. Your rights relating to dispatch delays, an order we cannot fulfil, and faulty or incorrectly described goods remain unaffected.

Please visit Returns & Exchanges for the full terms.

We currently ship within the United States only, with complimentary standard shipping on all US orders. Orders are dispatched from South Carolina. Delivery times begin after dispatch and vary by destination and carrier.

Delivery times vary by destination and carrier and begin once your order has been dispatched.

For pre-orders, production takes place before dispatch and is separate from delivery time. Please visit Orders & Shipping for the pre-order schedule and expected dispatch date.

Applicable sales tax is calculated at checkout. Complimentary standard shipping is included on US orders.

Once your order has been dispatched, we will send an email with tracking information so you can follow its progress through the carrier’s website.

If you need assistance with tracking or delivery, please contact Client Care with your order number.

You may request a return for an eligible piece within 30 calendar days of delivery, including pieces purchased on pre-order.

Garments must be unworn, unwashed and unaltered, with all original tags attached. You are welcome to try on your piece indoors to assess the fit.

Please visit Returns & Exchanges for the full conditions.

Complete our return request form or contact Client Care with your order number and the piece you wish to return. We will provide the return address and instructions.

Please send your return within 14 calendar days of notifying us.

Return shipping costs are your responsibility, unless the piece is faulty, arrives damaged or we have sent an incorrect item. We recommend using a tracked shipping service.

Exchanges may be requested within 30 calendar days of delivery and are subject to availability. Returned garments must meet our return conditions.

Please contact Client Care with your order number and the size or color you would prefer. We will confirm availability and any additional shipping costs before you proceed.

We aim to process eligible refunds within five business days of receiving your return, following inspection of the piece.

Refunds are issued to the original payment method. 

Your bank or payment provider may need additional time for the refund to appear in your account.

Filatrice’s first collection features silk, wool and wool-cashmere blends. The Velata blouse is made from 100% silk crepe de chine, the Volta skirt from 100% wool, and the Presenza coat from 70% wool and 30% cashmere.

For the composition of a particular piece, please refer to its product page.

Our approach begins with intentional creation: considered designs, carefully selected fabrics and planned production.

For our first collection, garment production begins at our Italian atelier after the pre-order period closes, with quantities based on confirmed orders.

We design with the intention of creating pieces that become part of a personal wardrobe, chosen thoughtfully and returned to over time.

Filatrice’s first collection is offered in sizes S, M and L.

Please follow the care instructions on your garment’s label. Cleaning and pressing requirements depend on the fabric, construction and finishing of each piece.

For questions about caring for a specific garment, please contact Client Care with the name of the piece.