Returns & Exchanges

Last updated: October 17, 2026

In-stock Cancellations & Changes

For an in-stock order, contact Client Care as soon as possible if you wish to cancel or make a change. We will confirm whether your request can still be accommodated before dispatch.

If your order has already been dispatched, please follow the return process below. Your statutory cancellation rights remain unaffected.

Pre-order Cancellations & Changes

Pre-order garments are produced in Italy. Production quantities are confirmed with our atelier after the relevant pre-order period closes.

You may cancel your first-collection pre-order for a full refund through November 23, 2026 at 11:59 PM Eastern Time. This deadline applies even if pre-orders sell out or close earlier. To request cancellation, email orders@filatrice.com with your order number.

After this deadline, once your order has been committed to production, voluntary cancellations and changes to style, size, color or quantity are no longer available.

Eligible returns after delivery remain available under our Returns & Exchanges policy. Your rights relating to dispatch delays, an order we cannot fulfil, and faulty or incorrectly described goods remain unaffected.

Once the communicated deadline has passed and your order has been committed to production, we do not accept voluntary cancellations or changes to the style, size, color or quantity ordered, except where required by applicable law.

Please review your selected piece, size and product information carefully before ordering. Client Care is available to assist with sizing questions.

This cancellation restriction does not make standard pre-orders final sale. Eligible returns after delivery and mandatory consumer rights remain unaffected.

Payment

Full payment is due at checkout.

Returns After Delivery

You may request a return or exchange within 30 calendar days after the last item in your order is delivered. This applies to both in-stock garments and standard pre-orders.

If the final day falls on a weekend or public holiday, the deadline extends to the next business day.

Under our 30-day return policy, garments must be in their original condition, unworn, unwashed and unaltered, with their original tags attached.

You are welcome to try on your piece to assess its fit, as you would in a boutique. Please use the original packaging where possible and protect the garment carefully during return shipping.

These conditions do not limit your mandatory consumer rights.

Arranging a Return

Contact Client Care or email filatrice@filatrice.com within the return period, identifying your order and the garment you wish to return.

We will provide the return address and shipping instructions. Please use the return address we provide.

Please send your return within 14 calendar days of notifying us. The return period is the time allowed to notify us, rather than a deadline for the parcel to reach us.

Return shipping costs are your responsibility, except where the return concerns a faulty, damaged or incorrect item, or applicable law requires otherwise. We cover necessary return shipping costs in those cases.

We recommend using a tracked shipping service and keeping your shipping receipt. Exercising a statutory right to cancel or withdraw does not depend on our prior approval.

Refunds

Refunds are issued to the original payment method. We do not charge a restocking fee for returns accepted under this policy.

We aim to inspect returns and issue eligible refunds within five business days of receiving them. Accepted pre-dispatch cancellations are normally refunded within five business days of the cancellation being confirmed.

Any earlier refund deadline required by applicable law will be followed, including where evidence that a return has been sent affects the refund deadline.

We will notify you by email when your refund has been issued. Your bank or payment provider may require additional time to credit your account.

Exchanges

Exchanges for another available size are subject to stock availability and the return conditions above.

Client Care will confirm availability, expected timing and any additional delivery charges before you agree to an exchange.

If the requested size is unavailable, you may return the garment for a refund under this policy.

Dispatch Delays or Unavailable Orders

If we expect to miss the dispatch deadline agreed for your order, we will contact you before that deadline with an updated estimate and the option to accept the delay or cancel the affected unshipped items for a full refund.

Where your express agreement to a delay is required and we do not receive it, we will cancel and refund the affected unshipped items as required by law.

If we are unable to fulfil an item, we will notify you and issue a full refund. A full refund includes all amounts paid for the affected item.

Damaged, Faulty or Incorrect Items

If your garment arrives damaged, develops a fault or does not match your order, please contact Client Care as soon as you become aware of the issue. Include your order number and photographs where possible.

We will review the issue with you and arrange an appropriate remedy, such as a repair, replacement or refund, in accordance with your applicable rights. Necessary return shipping costs for faulty, damaged or incorrect items are covered by Filatrice.

The time limits and garment-condition requirements for ordinary returns do not limit your mandatory rights concerning faulty or incorrectly described goods.

International Returns

Please follow the return and customs instructions provided by Client Care when returning an order from outside the United States.

Import duties, taxes and fees paid directly to a carrier or customs authority are not refunded by Filatrice. You may be eligible to reclaim these charges through the relevant authority, depending on local rules.

Any refundable duties or taxes collected by Filatrice at checkout will be handled with your order refund in accordance with applicable requirements.

Your Consumer Rights

Mandatory consumer rights take precedence over this policy. Where applicable law gives you a right to cancel or withdraw from an online purchase, you may exercise that right even after production has been committed.

Any statutory deadlines, refund requirements and rights relating to faulty or incorrectly described goods remain unaffected.

For assistance, contact Client Care or email filatrice@filatrice.com.