Terms of Service
Last updated: October 17, 2026
This website is operated by Filatrice LLC, trading as Filatrice. In these Terms, “Filatrice,” “we,” “us” and “our” refer to Filatrice LLC.
These Terms govern your use of www.filatrice.com and purchases made through our store. Please read them together with our Orders & Shipping, Returns & Exchanges and Privacy Policy pages before placing an order.
By placing an order, you agree to these Terms. If you do not agree, please do not place an order.
1. Using Our Website
You must have the legal capacity to enter into a purchase agreement and be authorized to use the payment method you provide.
Please provide accurate contact, payment and delivery information. If you create an account, keep your sign-in details secure.
You must not use our website for unlawful purposes, impersonate another person, introduce malicious software, interfere with website security or infringe the rights of others. We may restrict access where reasonably necessary to address misuse, fraud or security risks.
2. Products and Availability
We take care to describe and photograph our garments accurately. Colors may appear differently depending on your screen and its settings. This does not affect your rights if a garment is faulty or does not match its description.
Product availability and production capacity may be limited. We will not substitute a different garment, material or color without your agreement.
3. Orders
Your order is accepted when we send an order confirmation email. A receipt from your payment provider alone does not confirm acceptance by Filatrice.
If we cannot accept or fulfil an order, including because of unavailable materials, a material listing error or suspected fraud, we will notify you and promptly refund any payment received for the affected item.
We will seek your agreement before changing the price or product specifications of an existing order. Nothing in this section limits your rights under applicable law.
4. Payment and Pre-orders
Availability, payment terms and expected dispatch timing are provided before you place your order.
In-stock orders: Full payment is due at checkout.
Pre-orders: Pre-order pieces are clearly identified on their product pages. The expected dispatch date or window and, where applicable, the closing date for a release are provided before purchase and repeated in your order confirmation. Pre-order production takes place in Italy according to the schedule for the relevant release.
Full payment is due at checkout.
Orders are dispatched from the United States. Dispatch is when your parcel is handed to the carrier. Delivery is when it arrives with you.
The payment and dispatch information provided for your order form part of your purchase agreement.
5. Changes and Cancellations
In-stock orders: Contact Client Care promptly if you need to change or cancel your order. We will confirm whether the request can be accommodated before dispatch.
Pre-orders: Before we commit your order to production, you may cancel it for a full refund of the amount paid. Contact Client Care with your order number to request a cancellation or a change.
We will confirm the cancellation deadline by email before committing your order to production.
Once the communicated deadline has passed and your order has been committed to production, we do not offer voluntary cancellations or changes to the style, size or color.
These restrictions do not remove eligible return rights after delivery or any cancellation, refund or other rights provided by applicable law. They do not make standard pre-orders final sale.
If you are entitled to a full refund, it includes all amounts paid for the affected item.
Please read Returns & Exchanges for the full conditions.
6. Prices, Currency and Taxes
Your purchase is charged in the currency shown at checkout. The product price, applicable taxes and any charges collected by Filatrice will be shown before you place your order.
Prices may change for future purchases. A price change will not alter the agreed price of an existing order.
For deliveries outside the United States, applicable import duties, taxes and customs clearance fees are the recipient’s responsibility. If these charges are not collected at checkout, the carrier or customs authority may request payment before delivery.
These charges are separate from complimentary standard shipping. Further information is available in Orders & Shipping.
7. Shipping and Dispatch Delays
We offer complimentary standard shipping to the destinations available at checkout. Orders are dispatched from the United States.
Delivery estimates begin after dispatch and vary by destination and carrier. Production time and delivery time are separate.
If we expect to miss the agreed dispatch deadline for your order, we will contact you promptly before that deadline, provide an updated estimate and explain your option to accept the delay or cancel the affected unshipped items for a full refund.
Where your express agreement to a delay is required and we do not receive it, we will cancel and refund the affected unshipped order as required by law. If we cannot fulfil your order, we will notify you and issue a full refund.
If a parcel arrives damaged, appears to be missing or is marked as delivered but cannot be located, contact Client Care. We will investigate with the carrier and provide assistance and any remedy required by applicable law.
Please read Orders & Shipping for further details.
8. Returns and Exchanges
Eligible garments, including standard pre-orders, may be returned under our Returns & Exchanges policy.
Please request a return within 30 calendar days after delivery of the last item in your order. If the final day falls on a weekend or public holiday, the deadline extends to the next business day.
Send the garment within 14 calendar days of notifying us that you wish to return it. Garments must meet the condition requirements in our Returns & Exchanges policy.
Customers cover return shipping unless the return concerns a faulty, damaged or incorrect item, or applicable law requires otherwise. Exchanges depend on availability.
Refunds are issued to the original payment method. Your payment provider may need additional time to make the funds available.
The full Returns & Exchanges policy applies alongside any mandatory consumer rights.
9. Intellectual Property
Website text, photographs, graphics, logos and other protected content belong to Filatrice or their respective rights holders.
You may not reproduce, distribute or commercially exploit protected content without permission, except where applicable law permits it. Access to our website does not transfer ownership of intellectual property to you.
10. Privacy and Shopify
Our Privacy Policy explains how personal information is collected, used and shared, together with the privacy choices and rights available to you.
Our store is hosted by Shopify. Shopify collects and processes personal information when you visit our store and make purchases, including to provide enhanced services that use information about your interactions with our store, other merchants and Shopify.
Information submitted to our store is shared with Shopify and relevant third parties, which may be located outside your country, to provide these services.
For further information, read our Privacy Policy and the Shopify Consumer Privacy Policy. Depending on your location, you can exercise certain choices concerning Shopify’s processing through the Shopify Privacy Portal.
Consent will be requested separately where required by applicable law.
11. Third-party Links and Services
Our website may link to services operated by other businesses. Their own terms and privacy notices may apply when you use those services.
Your purchase agreement for Filatrice garments remains with Filatrice LLC. Using a payment provider, carrier or other service provider does not remove our responsibilities to you under applicable law.
12. Responsibility and Consumer Rights
To the extent permitted by law, we are not responsible for business losses arising from a personal consumer purchase or losses that were not reasonably foreseeable when the purchase agreement was made.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded or limited.
13. Governing Law and Disputes
These Terms are governed by the laws of South Carolina and applicable United States federal law, subject to any mandatory consumer protections that apply where you live.
Please contact Client Care if a concern arises so that we can try to resolve it. This does not restrict your right to bring a claim in a court that has jurisdiction under applicable law.
If a provision of these Terms is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
14. Changes to These Terms
We may update these Terms and will publish the revised version with an updated date. We will provide any notice required by applicable law.
The terms in effect when you place an order apply to that order, unless you agree to a lawful change or applicable law requires otherwise.
15. Contact
For questions about these Terms or your order, contact Client Care:
Filatrice LLC
Email: filatrice@filatrice.com
Mailing address: 500 E McBee Ave, Suite 100 #1113, Greenville, SC 29601, United States
You can also contact us through our Client Care page. For returns, follow the return address and instructions provided by Client Care.
